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How to Increase Conversion by Fixing Usability Issues
Last Modified on Aug 30 2010
Let us first start with what conversion optimization actually is. The process of testing your website to maximize the rate of conversion is termed as conversion optimization. A conversion translates to a specific action that a user performs on a website or landing page. This action may include completing a request form or purchasing a particular online. For example, if 100 users visit your website and 12 of them submit a request form, the conversion rate for your website is 12%. So, it is a higher rate of conversion which boosts your sales of revenue. How do you increase the number of people responding or completing a specific action or converting?

Given below are some important tips and guidelines to help you boost your conversion rate through three essential stages - testing, analysis and optimization.

User Experience (UX)
User experience is actually those feelings (both positive and negative) that a user experiences while interacting a software, a website etc. It is the task of usability engineers to make web pages and software among others as user-friendly as possible. Their goal is to decrease user's negative feelings and bring it zero. Most of the usability engineers get feedback from users to become aware of negative feelings that users may have while interacting with something. When there are zero negative feelings, the rate of conversion will be maximum.

In a sense, marketing has become like software. For successful online marketing of products, you need to test and analyze to find out what works and what doesn't. The goal of user testing is to persuade users to convert. You really need to focus on the importance of user experience to maximize conversion and increase your business sales.

Conversion Optimization and User Experience
When you want to increase conversion, you first need to fix the usability issues. Through usability testing, you become aware of the roadblocks that prevent conversion. Analytic tools help usability engineers spot these issues and fix them. A high bounce rate at an indefinite point in the conversion funnel signals usability issues.

There are issues where the users convert but they get confused while transacting online due to an error in the transactional process. This kind of error leaves the user confused. Whether the amount was submitted or was it not? In analytics, this will create a high bounce rate at an odd point. These are the issues that usability engineers are called upon to detect. The goal of usability, therefore, is to make the online transactional process as smooth as possible.

Today's marketers need to be smarter. They should be able to identify potential usability obstacles. They should have the capability to fix common usability issues themselves and make appropriate changes on the web page to maximize the conversion rate.

Common Usability Obstacles that Hinder Conversion
There are some of the most common usability obstacles that you should be prepared to identify. Go through your web pages to find out whether you face any of these usability issues.

Links that do not appear like links (and so are never clicked)
Visitors with impairment aren't able to convert
Font color or font sizes that are unreadable
Navigation that confuses users preventing conversion
404 or other similar web page errors

If you want to increase the rate of conversion for landing pages your web pages, you need find out the various user patterns and user behavior to optimize them appropriately. Following the above mentioned tips will help you complete the entire procedure of usability testing and conversion optimization.

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